Returns & Refund Policy

Last updated: 21 August 2026

PACE Running Limited wants you to be satisfied with your purchase. Due to the nature of our products, we accept returns only where the requirements of this policy are met.

Return Requests

If you wish to return an item, you must contact us at pace.byrunners@gmail.com within 7 days of receiving your order.

Please include your order number and the reason for your return. Do not send an item back without contacting us first. We will provide the appropriate return instructions and return address if your request is approved.

Return Conditions

To be eligible for a return, the item must:

• Be returned within the applicable return period.

• Be unworn and unused.

• Not have been washed, altered or damaged.

• Be in its original condition.

• Have all original tags and packaging attached or included, where applicable.

Items that show signs of wear, washing, use, alteration or damage caused after delivery will not be eligible for a return.

For hygiene and product integrity reasons, we may refuse returns that do not meet these requirements.

Non-Returnable Items

Unless the item is faulty or incorrectly supplied, we do not accept returns for items that have been worn, washed, altered or otherwise used.

We also reserve the right to refuse a return where the item does not meet the conditions set out in this policy.

Return Shipping

Unless an item is faulty or we have sent you an incorrect item, the customer is responsible for the cost of returning an item to PACE Running Limited.

We recommend using a tracked delivery service when returning an item, as PACE Running Limited cannot be responsible for items that are lost or damaged while being returned.

Refunds

PACE Running Limited provides refunds only. We do not currently offer exchanges.

Once your returned item has been received and inspected, we will confirm whether the return has been approved.

If approved, the purchase price of the returned item will be refunded to the original payment method.

Original shipping charges are non-refundable unless the return relates to a faulty or incorrectly supplied item.

The time taken for a refund to appear in your account may depend on your bank or payment provider.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or different from the item you ordered, please contact pace.byrunners@gmail.com as soon as possible.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs showing the fault, damage or incorrect item.

• Photographs of the packaging where relevant.

Please do not return the item until we have provided you with return instructions.

We will assess the issue and, where appropriate, arrange a return and refund.

Nothing in this policy affects any rights you may have under applicable law.

Contact

For all return and refund enquiries:

PACE Running Limited
Email: pace.byrunners@gmail.com